- Frequent Questions -
| Info |
Questions about PORTRAITS:
How
Long will my Portrait Order Take?
Portraits are usually completed in the order in which they arrive & generally
take between 7-29 days from me receiving your photograph/s to posting your
finished Portrait.
During periods of High Demand - Portrait completion times may be unavoidably
extended. When this is the case - The estimated extended completion days will
be posted reguarly at the top of the Portraits Pricing
& Details page for your reference.
This time scale, if present, will represent the period of time
to add to the usual 7 - 29 day return period.
How
much is Postage?
Postage is currently FREE for ALL direct Portrait Orders to anywhere
in the UK or USA, regardless of quantity.
Postage is by Royal Mail (UK), First Class Recorded delivery (It needs to
be signed for). or Royal Mail Airmail for USA.
I
have ordered a Portrait with 2 subjects: Can I send you seperate photographs
of
each
subject ? Or do they both need to be in the same photograph?
Seperate
photographs are perfectly fine and are also a great way of choosing your best
photographs
of each subject, whilst still having them drawn together into the same portrait.
What
size photograph should I send to you for my Portrait?
As long
as your photograph is clear in detail, then any normal 5"x 7" or
larger, is fine.
If sending via email, then a file size of around 1.3 MB is ideal.
Please note that the clearer your photograph, the more acurate your portrait
will be.
- (Your finished Portrait is only as good as the photo you send to me) - The
more detail I can see, The more I can draw for you!
Do
you frame the Portraits?
I do offer
a complete Mounting & Framing service - But as Frames/Glass do not take
well to being 'posted'! this service is only available by hand delivery/collection.
I
would like a Portrait of my daughters rabbit for her! (She adores him!), Do
you draw pet rabbits also?
Certainly!
Any Pet or Person drawn!
I
am in the States, How much is Shipping Please & How should I pay?
Postage
is currently FREE for ALL direct Portrait Orders to the USA, regardless
of quantity.
For All USA Orders: Payments via PAYPAL in UK GBP £ POUNDS STERLING
Only Please.
I
am in no rush for my Portrait, Should I still order now or wait until nearer
the time of when I will be wanting it?
If you are ready & able to complete payment &
send your photo/s, then I
would recommend placing your order as early as possible. Especially if the
extended completion time-period is in effect. I would much rather complete
your Portrait Order in good time for you than have to work against tight deadlines
or even to risk disappointment.
If you will not be able to make payment or send your photo/s for some time,
then please only begin your order when you have everything together and are
more 'ready'.
Can
I have more than one name/word on the bottom of my Portrait?
Yes, You
can have anything up to approx' 6/8 words. (Note: One word/name on a Portrait
can add-to & enhance the overall finished look, whereas having many words
can detract from the overall artwork).
What
if I cannot find the answer here to my question?
Please contact
us with any questions or queries you may have - we will try to help.
Also, If you have a Question you would like to added here, Please email
it in here.
Customer Feedback/Comments & reviews
page has now opened, for customers to read & share eachothers own reviews!
If you have any FEEDBACK or COMMENTS regarding your Portrait
Artwork or any purchase & the Service you received etc.. that you would
like to add to the new Reviews Page for other customers to read - then Please
email your submission here.
